Прошло уже больше 3-х месяцев. Написали им письмо с просьбой выслать трекинг номер. Вот, что ответили:
Hello there,
Thank you for your email and for bringing this matter to our attention.
We are very sorry to hear that you have not yet received your order. I can confirm that your order was dispatched on 8th January via Royal Mail First Class.
You are responsible for any VAT, tariff, duty, taxes, handling fees, brokerage charges, customs clearance charges, etc. required by your country for importing consumer goods! Royal Mail First class International is untraceable. Once it's been sent it's out of our control. There is no way to track it and there is no proof of delivery or shipment. (That's why it's so low cost!). It is handed over by Royal Mail at the border to the national postal delivery service of the country of destination. Also it can (rarely) “sit in customs” for up to a month for no obvious reason. Although this is rare it does happen. Packages are sometimes not delivered at all in some countries but this generally reflects the quality of the postal service in that country.
Could you please also confirm that the following delivery address was correct?
Если коротко, то они не могут предоставить подтверждение отправки товара, т.к. отправляли недорогой пересылкой.
Возможно ли такое, что магазин отправляет товар, не беря никакого подтверждения? Как они тогда докажут, что отправили посылку, а не оставили себе, к примеру?
он периодически кого нибудь предлагает по сходной цене.
